Contact Us
Last updated: August 21, 2026
One address, real humans: [email protected]. Everything lands in the same queue — product questions, billing, safety reports, press — and a person reads and answers it. This page is how to get the fastest useful reply.
The one address
[email protected] is the single contact channel for FoxChat (foxchat.cam). There is no phone line and no chat widget staffed by a bot pretending to be one — email goes to the team that runs the product.
Before you write
A few questions answer themselves faster than email. "How do I start?" — open the site and tap once; no account needed. "Is it free?" — matching and first conversations are, and the pricing page shows where coins begin. "Camera not working?" — check the browser permission for foxchat.cam under the lock icon, then reload. "Is there an app?" — the FoxChat app page puts it on your home screen in a minute. If none of those cover it, write us.
What to write about
We handle, in rough priority order:
- Safety reports: threats, suspected minors, blackmail. Mark the subject URGENT and include when it happened and the other user's nickname if you have it. In-chat reports are faster for live situations — use both.
- Billing and coins: a charge you don't recognize, a bundle that didn't arrive. Include the account email and the approximate time of purchase.
- Moderation appeals: what happened, when, and why you think the call was wrong.
- Product questions and bugs: what you tried, on what device and browser, and what you saw.
- Everything else: partnerships, press, or feedback.
What to include (and what never to include)
The more specific the message, the faster the fix: your nickname or account email, the device and browser, the time it happened, and screenshots where they help.
Never email passwords, full card numbers or ID documents — we will never ask for them, and neither will anyone legitimately speaking for FoxChat. Billing questions can be resolved from transaction timestamps; we don't need your card to find your coins.
Response times
Safety reports marked URGENT are prioritized around the clock. Everything else gets a human answer, typically within two business days. If your question is about how the product works, the help center probably answers it faster than we can type.
Write to [email protected] — a human reads every message.